Privacy Policy

Welcome to Taxi Tvip. We are committed to protecting your privacy. This policy describes our privacy practices, the personal information we collect, how we use and share it, and the choices and rights you have regarding this information.

This Privacy Policy applies to our Services wherever we provide them, and we will comply with local laws with respect to all practices described in this policy. If there are any discrepancies between this policy and local law, we will follow local law to resolve them.

This Policy applies to all Taxi Tvip users, including users of our website, https://taxitvip.com/ , any of the Taxi Tvip mobile applications and any services we provide through the Website or the Applications, as well as when you contact us by phone, email, written correspondence, social media, in person or any other means of contact This Policy does not cover our treatment of information we collect about our employees or business partners, including our corporate partners, suppliers and subcontractors, but it does apply to our Drivers.

¿What Information We Collect?

We collect three categories of information about you: information you provide, information we collect automatically, and information we obtain from other sources.

We do not collect or process information about your racial or ethnic origin, your political opinions or membership of any political association, your religious or philosophical beliefs, your trade union membership, your genetic data, biometric data or data relating to a person’s sex life.

Information you provide

Registration and profile information, such as your name, phone number, email address, country, city, preferred language, profile picture. Where permitted or required by law, we may collect emergency contact numbers.

Driver Information, which may include driver’s license data and status, vehicle information (type, make, model, year of manufacture, color, vehicle registration data, license plate, vehicle inspection report, vehicle photo), identity document data (including driver’s license, passport, license plate numbers), identity card, residence certificate, physical address, date of birth, taxpayer identification number, applicable insurance, right to work, driving record, payment or banking information and other documents that may be required by applicable regulations. Where permitted or required by law, we may conduct identity verification and/or background checks. This may require the collection and processing of information such as your photograph, identity card details, social security number and criminal record. This information may be processed by vendors on our behalf, among others.

User-generated content that you choose to upload through the Services, such as comments, ratings and reviews about other Users.

Information contained in correspondence you send to us, which may include chat messages, emails and recordings of phone calls you make to us.

Information We Automatically Collect

Location Information. We collect Users’ location data to enable travel, for customer support, for security and fraud detection purposes, and to satisfy legal requirements. We collect location information (including GPS coordinates and WiFi data) based on your Application settings, device permissions, and whether you are using the Application as a Passenger or a Driver (as applicable):

– Passengers: we collect the precise location of your device when the Application is running in the foreground (the Application is open and on-screen) and when the Application is running in the background (the Application is open but not on-screen) from the time you request a ride until the ride ends. Passengers may use the Application without allowing precise location data to be collected from their mobile devices by directly entering the pick-up and destination address or coordinates into the Application. This may affect the availability of the App’s features.

– Drivers: We collect the precise location of your device when the Application is running in the foreground (the Application is open and on-screen) and when the Application is running in the background (the Application is open but not on-screen) in Driver mode. We may also collect precise location for a limited time after exiting “Driver” mode to detect and investigate trip incidents.

Transaction Information. We collect transaction information related to your use of our Services, including the type of Services ordered or provided, order details, payment transaction information, the date and time the service was provided, the amount charged, the route and distance traveled, and the method of payment.

Usage information. We collect data about your use of our Services. This may include data such as dates and times of access, App features or pages visited, App or Website crashes, and other system activity. We may also collect and use your data for marketing purposes, related to third party sites you have visited or services you have used prior to interacting with our Services.

Communications Information. We allow Users to communicate with each other and with us through the Application. To facilitate this service, we receive data about the time and date of communications and content. We may also use this data for customer service, safety and security purposes, to resolve disputes between Users, to improve our Services, and to perform analytics (for example, to measure and improve the effectiveness of our website).

Device Information. We collect information about the device you use to access the Services, such as your device name, make and model, user agent, IP address, mobile carrier, network type, time zone settings, language settings, advertising identifiers, browser type, operating system and version, display settings, battery status, and installed applications that may be used for authentication purposes. We may also collect data from mobile sensors, such as speed, direction, altitude, acceleration, deceleration and other technical data.

Cookies, analytics and third-party technologies. We collect information through the use of cookies, pixels, tags and other similar tracking technologies (“Cookies”). Cookies are small text files that web servers place on your device. They automatically collect information, measure and analyze how you use websites and applications, and identify the web pages and advertisements you click on. The information we obtain through cookies helps us improve your experience on Taxi Tvip (for example, by saving your preferences) and our marketing programs. Our service providers and business partners may use this information to display advertisements on your devices tailored to your preferences and characteristics. You can delete cookies and manage cookie settings in your web browser settings. However, some cookies cannot be disabled as the functionality of some of our features depends on them. 

Information we obtain from other sources

Third Party Services. We may receive information about Users from our service providers, which include background and identity verification providers, insurance partners, financial service providers and marketing providers. If you choose to use a third party communication application (such as WhatsApp) or, register using a third party social networking or sign-in service (such as Facebook), where this functionality is available, we may collect information from these services. Please refer to the privacy policies of the third parties to learn how they treat your information.

State Authorities. We may receive information about Users from government authorities as part of a law enforcement request, during legal proceedings, or as otherwise required or authorized by law.

Other Users or Third Parties. From time to time, Users or others may provide us with information about you, including through the User support service, or in connection with claims or disputes. We will only retain and use this information if we could lawfully obtain it from you. We will also take steps (if any) that are reasonable under the circumstances to let you know that we have collected this information. 

¿How we use your information?

We use the personal information we collect:
1.- To enable you to use our Services, we must:
– create and maintain your account, settings and preferences;
– verify your identity;
– enable transportation services, or other services, as applicable;
– calculate prices and facilitate payments;
– enable communication between users;
– provide assistance to Users;
– send non-commercial communications about the Service;
– maintain the accessibility, security and stability of our application and websites, diagnose, prevent and resolve technical and service problems;
– comply with regulatory requirements related to our Services and your use of these Services.

2.-To maintain and enhance the security of our Services and Taxi Tvip Users, you must:

– prevent, detect and combat fraud, unsafe or unlawful behavior and violations of our policies and rules;
– authenticate Users;
– verify that Drivers and their vehicles comply with security requirements;
– protect the personal information, rights and legitimate interests of Tvip and our Users;
– investigate and resolve incidents, accidents and insurance claims.

3.-To improve existing features and products and develop new ones:
– conduct testing, research, analysis, development and machine learning to improve your experience with Taxi Tvip;
– collect feedback about your experience with Taxi Tvip;
– develop new products, features and services.

4.-To promote Taxi Tvip and our Services, you must:
– send you marketing content emails, text messages, push notifications, in-app communications and advertisements;
– provide you with personalized experiences, content and advertising in the App, on our Website and on third party platforms;
– run contests, events and other promotions.

For information on how to opt-out of certain marketing communications (including advertisements), please see the section titled “Your Rights and Choices.”

5.-Compliance with legal requirements. We may use your personal information for compliance with applicable laws, regulations, licenses and industry standards and as part of legal proceedings and in response to law enforcement requests and as authorized or required by law.

6.-Automated Decision Making. We use your personal information to make automated decisions related to your use of our Services:
– connecting Drivers and Passengers (or other types of Users, as applicable), based on factors such as availability and proximity;
– determining User ratings, and disabling Users with low ratings;
– identifying Users who are identified as engaging in fraudulent, unsafe or disruptive activities;
– recommending an average price for travel based on factors such as distance, location and time.

Where required by law, actions based on such processing occur only after human review and/or the ability to file an appeal.

¿How we share your information?

We know how important it is to maintain the confidentiality of your personal information. In this section we describe when and with whom we may share the information we collect. 

With other Users

We share certain information about Users in order to schedule and offer trips. This includes sharing:
– Passenger information shared with the Driver including name and photo, rating, pickup and destination locations, number of trips, fare offered, comments and contact information.
– Driver information shared with Passengers including name and photo, vehicle information and photo, location before and during the trip, ratings and comments, number of trips, contact information.

We may also be required to provide Passengers with receipts and invoices containing information such as trip origin and destination, total trip duration and distance, total fare breakdown, driver’s name and tax identification number. We also include other information on such receipts if required by law.

For purposes related to other services, we will share with other Users such information as is necessary for the scheduling and provision of such services.

With service providers

We may share your personal information with our service providers for business purposes, including:

  • payment processing and transaction processing;
  • customer service and technical support services;
  • background checks and identity verification;
  • insurance purposes;
  • cloud storage;
  • content delivery, in-app messaging, in-app calling, push notifications;
  • anti-fraud;
  • advertising, marketing and analytics;
  • consultants, lawyers, accountants, auditors and other professional services;
  • Google, in connection with the use of Google Maps on the App (see Google’s privacy policy for information about its data collection and use);
  • social media companies, including Facebook, in connection with our use of their tools on the Application and on websites, if you choose to use these services (please see Facebook’s privacy policies for information about their data collection and use policy);
  • airports.

Within the corporate group

We may share any information we collect with a parent, subsidiary or other affiliate of our corporate group to help us provide the Services or perform data processing in connection with the Services.

In connection with a corporate transfer

We may transfer personal information that we collect in connection with a substantial corporate transaction, such as a restructuring, merger, consolidation or asset sale, in which personal information is among the assets to be transferred. We will use reasonable efforts to ensure that any recipient to whom we transfer your information will retain and use such information in accordance with this policy.

For Legal Reasons

We may disclose your personal information when necessary
– to satisfy legal requirements, such as responding to subpoenas, court orders, law enforcement requests, legal claims or government inquiries;
– to protect and defend the rights, interests, safety and security of Taxi Tvip, our Users or the public;
– to comply with license or permit requirements and applicable laws and regulations.

With your consent

We may share your personal information for other purposes pursuant to your consent or at your direction.

¿When the information is depersonalized?

We may share your personal information after it is aggregated or otherwise anonymized so that it is no longer personally identifiable information.

Your rights and choices

Access and update your information. You may access, review and update certain of your profile information and other information you have chosen to provide to us, either in your account settings or by contacting customer service at contacto@taxitvip.com.

Sharing Location Information. Your device may have controls that determine what information we collect or how we may use that information. For example, you can prevent your device from sharing location information through your device’s system settings. However, this will impact our ability to provide you with the full range of Services.

Not receiving push notifications. Through your device settings you can opt out of receiving push notifications. Please note that disabling the receipt of push notifications may impact your use of the application (for example, receiving notifications of the arrival of the vehicle for your trip).

Unsubscribing from marketing content emails and SMS. You may opt out of receiving marketing content emails and SMS by using the “unsubscribe” link or mechanism provided in such emails and SMS.

Manage cookies. You can delete and modify cookie settings in your browser. You may need to manage cookies separately for each type of browser or device. If you choose to reject, disable or delete cookies, we may not be able to provide you with all of the Services you request.

Do Not Track. Some browsers transmit “do-not-track” signals to websites. Due to differences in the way browsers incorporate and activate this feature, we do not currently take action in response to these signals.

Account deletion. You may delete your account through the Application’s settings or by contacting User support at contacto@taxitvip.com. You may be asked to verify your account and identity. In some cases we may not delete your account or we may retain certain information for legitimate business purposes, such as completing the transaction for which we collected the personal information, collecting an outstanding balance, detecting cybersecurity threats, debugging or repairing our Services, ensuring another User’s right to exercise free speech or other legal rights, allowing only internal uses that are reasonably consistent with the context for which the personal information was provided, preventing fraud, complying with legal or regulatory obligations, or handling any claims in connection with the Services. When we retain this data, we do so in a manner that prevents its use for other purposes.

Inquiries or complaints. We will be happy to answer any questions you may have about this policy or how we treat your information, or if you wish to file a complaint about how we have treated your personal information. Please contact us at contacto@taxitvip.com. We will respond to your request in accordance with applicable law and subject to appropriate verification of your account and identity. 

¿How we store your information?

We retain your information for as long as necessary to provide you with our Services and for the other purposes set out in this policy.

The retention periods will differ depending on the type of information, the category of User to which the information relates and the purposes for which we use it.

When we process your information to provide you with the Service, we retain this information for as long as you have an account with us. We may retain User information after account termination due to legal or regulatory requirements or for reasons stated in this policy, including as explained in the section titled “Account Deletion.” For example, we will retain your information if there is an outstanding debt associated with your account. We retain transaction information, such as travel and payment information, for the period of time necessary to comply with tax obligations. If you violate Tvip’s terms of use or rules, we may retain your information for as long as necessary to investigate and resolve the violation. We also retain information in order to respond to any legal claims in connection with the Services.

¿How we protect your information?

We adopt reasonable technical, administrative and physical security measures appropriate to the nature of the personal information in question, designed to protect your personal information against loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

We periodically review our security measures to take into account new technologies and methods available. But guaranteed security does not exist either on or off the Internet. We cannot guarantee the security of your information, including against intrusion or unauthorized actions by third parties. However, we use commercially reasonable efforts to ensure that the collection and security of such information is consistent with this policy and all applicable laws and regulations.

General Information

Protection of Children. Our Services are intended for adults and are not directed at children. In the event that a person we know is a child, under the age of 18, submits personal information to us, we will use our best efforts to ensure that we no longer use or disclose that information and will delete this data. If you believe that a child has provided us with personal information, please contact us at contacto@taxitvip.com.

Telephone Surveillance. As part of our customer service assurance practice, telephone conversations may be monitored or recorded as part of normal business operations. Monitored or recorded calls will be used for quality assurance and training purposes. 

Cross-Border Data Transfers

To support our global operations, we share your information with members of our corporate group and other entities outside your country of residence as described in the “How we share your information” section. These entities agree to use and store the information in accordance with applicable privacy laws and to implement appropriate security measures to protect your information. We will take reasonable steps to ensure that any overseas recipient treats your personal data in accordance with how we treat it.

Third Party Collections

Some third parties may use automatic information collection technologies, including cross-site tracking technologies, to collect personal information about you or your device. These third parties may include, but are not limited to, your Internet service provider, your web browser, your mobile service provider, the manufacturer of your mobile device, online advertisers, and data analytics companies.

In addition, our App and website may contain links to third party websites and our social media accounts. When you click on any of these links, the relevant website or social network may receive information about the website from which you have accessed the platform and may collect other personal data. It is also possible, if you are logged in as a user of a social network, that the social network may link this information to any account you have on the social network. We recommend that you read the privacy policies of these other platforms before clicking on any links on our Application or Website.

We are not responsible for the privacy practices of third parties. We do not control any of these third parties or how they collect, use or disclose your personal information. This policy does not apply to the collection, use or disclosure of your personal information by third parties. If you have any questions about the privacy practices of any third party, you should contact the responsible third party directly.

Changes

We may update this policy from time to time to reflect changes in the law or in the way our Services are provided. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this page and posting the new Privacy Policy and providing any other notice required by applicable law. We encourage you to periodically review this page to stay informed of our privacy practices.

By using Tvip, you agree to the most current terms of this policy.

Contact:
Questions, comments and requests regarding this policy should be directed to: contacto@taxitvip.com